![]() ![]() ![]() Your preference between the two should depend on your business needs. They understand intentions and are capable of responding based on those intentions, even if they are not trained to do so. It then uses this understanding to answer customer requests or make product recommendations. It has machine learning capabilities that enable it to learn over time. However, they cannot ask personal questions or suggest extra information or products to customers.Īn AI-powered Chatbot, on the other hand, is more complex. They can only ask questions that the system has been trained to understand. Rule-based chatbots follow predefined logic to interact with customers. While this depends on the business needs, you should answer the following question: Is it Rule-based or AI-Powered?Ĭhatbots can either be rule-based or powered by Artificial Intelligence. Some features make a Chatbot solution effective for the intended purpose. ![]() What to look for in a WordPress Chatbot Plugin
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